FAQ ← Knowledge Base Can I import and edit an mp4 or other video? Can I make and edit recordings when offline? How do I edit a recording I've uploaded? How do I cancel my subscription? How can I record on my 2nd monitor? What should I do if I get the "DISK TO FULL" error? How can I download a screencast that I've uploaded to Screencast-O-Matic.com How can I position the control bar so it shows at the top instead of the bottom? How can I record the audio from my computer (Mac) ? How can I record the audio from my computer (Windows) ? How can I remove mouse/click highlighting? How do I change my account email or password? How do I update the v2 Recorder to the latest version? How do I get the latest version of the install for Mac? Is there a 15 minute recording limit for Pro Recorder? Why is YouTube playback blurry, fuzzy, or unreadable? How can I upload a PowerPoint presentation? How can I improve my game recordings? How can I purchase using a Purchase Order (PO) Where can I find my license key for the Pro Recorder upgrade? Is there a way to change the framerate (fps) that the Recorder captures at?